Health Advisor (111/999)

North East Ambulance Service NHS Trust ,
Newcastle upon Tyne, Tyne and Wear
More Details
Job Type: Full-time
Salary: £18,813 per annum

Overview

Health Advisor - Call Taker (111/999) Newcastle upon Tyne - Newburn/Hebburn Salary £18,813 to £20,795 pa Want to join our army of life savers? We are looking for people with excellent listening skills, questioning and problem solving ability in order to carefully assess patient needs under significant pressurised circumstances. It is a very rewarding role, and you will be challenged by facing different situations every shift. While not every call we deal with is a life threatening emergency, our Health Advisors triage calls through a medical assessment tool and advise of the most appropriate level of care for the patient. This could range from an ambulance, a GP appointment, or a dentist as well as many other health care options. You don’t need to have any medical knowledge as full training will be provided. Benefits and what we can offer you: ? Full NHS Pathways training ? Unsocial hours payments for out of hours worked and possibility of overtime ? Cycle to work scheme ? Home electronics discount ? Generous holiday allowance and pension ? Staff recognition awards ? Interest free travel pass What we need from you: ? Have 3 GCSE’s (or equivalent) at grades A-C (including English) or higher or Experience of call answering in an extremely busy or stressful environment. ? be a good communicator with an excellent telephone manner ? be able to work calmly and under pressure ? Be resilient and able to handle potentially distressing calls. ? be computer literate including in MS Office packages ? The ability to work between our sites at Newburn and Hebburn as required ( although you will be allocated a main location) Various shift patterns are available, however, as a 24/7/365 service you will be expected to work Bank Holidays including Christmas ? 14-20 hours (weekends only or evenings & weekends) (Newburn only) ? 20 hours per week (over 5 days) (Newburn only) ? 30 hours per week, (shifts - these include night shifts) (Newburn or Hebburn ) We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. If you feel you can make a difference to people’s lives we look forward to hearing from you. Apply now

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