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Recruitment Revolution.com Ltd
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Kidderminster, Worcestershire
Installation / Scheduling Coordinator
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Salary: From £20,000 to £25,000 per annum + Benefits |
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Overview
With over 400 live projects around the UK of new build houses that need Solar PV installed, you will be the primary contact for all site managers of our customers to schedule their installations in around their build programme. Installation / Scheduling Coordinator Kidderminster DY11 | £20,000 - £25,000 Benefits About Us: We are one of the UK's leading Solar PV installation companies within the new build housing sector. Our company has grown by an average of 25% per year. We live and breathe our values excellence, innovation, fairness and trust. We believe the company culture is of huge importance and we empower our employees to contribute to this on a daily basis. We are a market leader and we promote from within. We constantly innovate and look for better ways. We give our people personal development plans and a road map that shows them what they need to do in order to get where they want to go. The Scheduling Coordinator Role: The key responsibility is to contact all site managers on a daily, weekly and monthly basis to obtain information and call-off orders to pass on to the scheduling team. This requires a proactive approach to call ahead and gather information, rather than waiting for inbound calls to ensure that the operations team have more work available to schedule than they can cope with. This role is a mixture of customer service, account management and telesales and you will be working towards a sales target (for the team) for the work scheduled in. The main element of this position is to make and receive a high volume of calls and establish good working relationships with site managers to enable the company to schedule work with good forecast information and to keep customers up to date of all dates and installations at all times. Key Responsibilities: To call all clients to arrange future installations: Introductory call and email to new projects to open up new relationship and obtain provisional dates for work to start Follow up call 1 month, 1 week, 24hrs before works start to check progress and confirm Follow up call upon completion of installation to obtain feedback and gather information on next houses coming through pipeline Taking all inbound calls from site managers to schedule works Process information and input data into the installation schedule Logging all calls and information into CRM/ERP system Logging all customer interaction Working closely with Scheduling Supervisor to manage installation schedule and customer expectations Other customer service support to site managers where needed (time of arrival, delays, deliveries etc) We are looking for someone with : Proven experience in telesales, account management and customer service dealing with high volumes of calls every day Experience in outbound customer services or telesales role, undertaking circa 40 calls per day Experience within a fast-paced office/working environment Building and maintaining relationships with customers Excellent numeracy and literacy skills Good knowledge of relevant computer programs (e.g. CRM software and MS) and telephone systems Good time management and organisational skills Be able to work effectively when under pressure Ability to understand the geography of the UK Driven, persistent and positive approach Excellent attention to detail to ensure accuracy of information passed over Ability to multi-task, set priorities and manage time effectively Excellent communication and customer service skills with both internal and external teams Experience of living and promoting the company values: excellence, innovation, fairness and trust Your Background / Previous Roles May Include: Work Scheduler, Work Planner, Resource Scheduler, Project Management, Project Coordinator, Installation Coordinator, Work Forecasting, Account Manager, Internal Sales, Customer Service Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.