Junior Support Analyst / Technical Support Analyst

MLR Associates ,
Chertsey, Surrey
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Junior Support Analyst - Database/SQL, C# & Software knowledge Global technology Leader Junior & Graduate IT Support Chertsey Surrey Location Career Development & Training £20,000-£22,000 salary benefits The primary duty of the Junior Support Analyst is responding to user queries and help requests, which can arrive by email or through the service tool Jira. Taking responsibility for gathering all relevant information related to the incidents or issues, update the service ticket and escalate to the relevant developer to resolve the issues. The Junior Support Analyst will maintain detailed records of user issues with software and hardware and use these notes to diagnose and help resolve tickets. They may also provide reports to the IT leadership team to track problems reported by multiple users. EDUCATION: We would welcome applicants from both university graduates and school leavers or with some experience within the IT support or helpdesk profession. Whether you have a degree or not, you will need to demonstrate an interest in fixing technical problems, either through previous work experience or activities you have completed in your own time. SKILLS AND ATTRIBUTES Knowledge of hardware and software with a logical approach Knowledge of the latest IT and software trends Strong customer service ethos Ability to work well with people Strong organisational skills and experience solving complex problems Excellent communicator, able to engage internal colleagues and work across teams to provide resolutions to issues/questions. Ability to quickly establish good working relationships with clients Enthusiasm for continual learning Agile working Proactive, independent, responsible attitude EXPERIENCE Knowledge of support software Knowledge of Microsoft Office Understanding of SQL & Databases Understanding C#

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