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Industrious Recruitment
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Milton Keynes, Buckinghamshire
Account Research Specialist
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Salary: £19,000 per annum |
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Overview
Our client is looking for a Account Research Specialist to join their busy team based in Central Milton Keynes. Must be flexible with working hours ranging from Monday to Saturday Responsibilities Researches and responds to customer requests via mail, email and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilises extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognise potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department. Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances, agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other Adhere to rehabilitation and collections tools within criteria levels of authority Collate, update and maintain internal collections systems and customer databases Ensure statutory and regulatory requirements are upheld and customer notes updated This job was originally posted as www.totaljobs.com/job/89770837