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GCS Recruitment Specialists Ltd
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Farnborough, Hampshire
Software Support Analyst
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Salary: £30000 - £40000 per annum |
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Overview
My client based is Farnborough are currently seeking a Software Support Analyst to join their organisation on a permanent basis. The role also involves technical capabilities in terms of writing software reports, SQL scripting skills and an understanding of cloud software architecture delivered as SaaS. Responsibilities Handle faults/requests through to completion via portal/telephone/email/remote support. Escalation of issues where necessary. Liaising with the software engineering team for issue resolutions. Develop a thorough understanding of the products and services of all software. Record defects and liaise with engineering for recreating software issues. Create and amend software reports (experience in SSRS and PowerBI desirable). Monitor and debug performance and usage metrics within a cloud service portal (preferably Microsoft Azure). Execute scripts in SQL for analysing data (preferably Microsoft SQL Server/SQL Azure). Analyse code (C#, HTML, JavaScript) a bonus but not essential. This is a great opportunity to join a rapidly growing organisation at the start of a fantastic transition stage. For immediate consideration please forward your most up to date CV. GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/89960894