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Inbound Sales Coordinator Call Handler in Warranty
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Job Type: Full-time |
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Salary: £21,600 per annum |
Overview
Job Description - Inbound Sales Advisor (F&I) Warranty Location: Croydon, Surrey - Immediate proximity to the train station, trams and buses in the area, travelling to work couldn't be easier on a daily basis. Salary: £21,600 plus £1500 annual bonus paid quarterly -OTE over £25,000 Hours: 35 hours per week, Varied between (8am to 4pm, 9am to 5pm or 10am to 6pm - 6) Monday to Friday. One Saturday of the month (9am to 1pm). Would you like to work for a reputable and global organisation in a fast paced but rewarding environment? Do you have a 'sales like flair' to your personality? Are you a passionate about delivering outstanding customer service? Are you seeking the opportunity to kick start your career with a corporate company, working for one of the world's leading insurance providers? Who would be an ideal candidate for this role? The ideal candidate for this position would be self-motivated, confident, enthusiastic in attitude with the ability to handle customers in a professional, patient and diplomatic manner in order to deliver fantastic customer service. Our client is looking for confident individuals who can work within a busy environment alongside the team as well as effectively on their own initiative. You will need previous customer service experience - Call centre experience would be ideal, although full training will be provided. Your role will be to maximise Finance and Insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems accordingly. You will be providing a professional, efficient and proactive sales and administration service, reflecting the brand values of the client you are representing. Main Duties: " Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials " Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials " Actively attempt to build rapport with all callers " Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs " Carry out outbound sales activity ensuring all regulatory and customers service standards and requirements are adhered to where appropriate " Display appropriate levels of patience and empathy as and when required " Handle complaints in a positive way, in line with company procedures " Educated to GCSE standard or equivalent, including English Language and Maths " Excellent telephone manner " Previous experience of working within a telephone sales environment, handling both inbound and outbound calls " A good working knowledge of Word, Excel and web-based functionality " Strong communication skills " Excellent call handling ability " Influencing and negotiation skills " Sound approach to problem solving " A pro-active approach to sales " A focus on customer service and quality " Self-motivated & reliable Our client is one of the world's largest and leading insurance companies recruiting for a Customer Service Coordinator To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.