Customer Experience Advisor - Work from home

FirstSource Solutions ,
Derry, Derry
More Details
Job Type: Full-time

Overview

We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Service Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky. What You’ll Do Through great conversations with customers, you’ll help identify and solve problems, answer queries, understand customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience. Based in our Northland Road Customer Service Contact Centre, you’ll take calls from customers about billing and upgrades, as well as those having technical issues. As part of a supportive, fun and friendly team, your focus will be on having great conversations. How You’ll Do It We are all about providing the best customer experience for our customers, no matter how they contact us. You’ll be warm, friendly, tenacious, resilient and eager to help customers. You’ll need to think creatively to meet customer needs whilst dealing with a high volume of calls and smashing targets, including introducing customers to new products and services. Most of all, you’ll enjoy chatting and building relationships with lots of different people and helping to resolve their issues. What You’ll Get We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, phone and broadband. You’ll also enjoy 29 days’ annual leave, private health and dental care, and a range of high street discounts. Expect on-the-job training and support , and opportunities to develop your career. You’ll also be eligible for a generous bonus and further rewards throughout the year. Experience/Skills & Personal Qualities Minimum six months hands-on experience of working in a contact centre environment is desirable, but experience of dealing with customers in other demanding environments would also be applicable. Excellent telephone manner and/or experience of dealing with customers face to face. Basic PC literacy. Excellent verbal communication skills; good listener who is able to understand and identify customer needs whilst delivering exceptional service. Conscientious and reliable individual who is self-motivated. Friendly personality shows confidence and pride in delivering excellent service. Open and trustworthy. Enthusiastic with positive attitude to work and a logical approach to problem solving. Flexible and embraces change. The requirements to Work from Home A dedicated room with a closable door in order to minimise disruption. A broadband connection speed that is 2Mb or above. A working land line that will be dedicated to work during the business operational hours. A desk and appropriate chair. A telephone socket in the same room as work space. NB - An Internet connection will need to be a wired connection (Wireless is not possible) and Laptops cannot be used. Candidates will need to provide Appropriately sized computer monitor. Mouse (USB ONLY). Keyboard (USB ONLY). Headset. Dialpad (available on Amazon) Whilst this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Firstsource Solutions BPO reserves the right to consider an employee`s performance record including any misconduct issues when appointing a candidate to a role. Firstsource Solutions is an Equal opportunities Employer.

People also viewed