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Deerfoot IT Resources Ltd
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Barrow-in-Furness, Cumbria
Asset and Configuration Analyst
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
SACM (Asset and Configuration) Analyst Global Technology Consulting £30k - £32k Benefits package Barrow in Furness, Cumbria We have been asked by this global technology consulting organisation to assist in the recruitment of an SACM (Asset and Configuration) Analyst to join the team in Barrow in Furness. The Asset and Configuration analyst role works as part of a team reporting to the senior Asset and Configuration Manager, supporting all aspects of ITIL Asset Management. The candidate will also work closely with Change management functions alongside Business Service Managers, Service Desk, the client and suppliers. Skills / Environment Knowledge of desktop products, procurement and operational delivery of services. MS Office skills in Word and Excel. Asset or Configuration Management experience Time management and Communication Skills Quality documentation and report writing ability. Knowledge of best practice methodologies (ITIL, Deliver etc) Desirable Knowledge of the use of ServiceNow Experience of working with 3rd parties ITIL v3 Foundation Knowledge of the working practices and infrastructure within Data Centres, Operations Centres and Service Desks Role Overview Ensuring that asset management is delivered in line with agreed global policy, process, procedure and meets contract obligations Engaging with suppliers to ensure asset management is delivered to the documented Operating Level Agreement Performing ITIL compliant Asset Management delivery within the client support organisation Day to day administration of the Asset Management Database (AMD) Identifying deviations and working through remediation tasks with the appropriate Asset owner Highlighting errors in customer CI's and relationships within the AMD Supports investigation of root cause analysis to continuously improve data accuracy Production of regular and ad-hoc reports related to Asset management Work with other Asset Analysts to produce statistics on a daily and monthly basis Prepares reports on statistical information and process operation Salary: £30k - £32k Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). Deerfoot is acting as an Employment Agency in relation to this vacancy.