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Searley Owen Ltd
,
London, Greater London
Business Centre Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
Are you a charismatic Business Centre Manager looking for a role with an industry leading work space specialist? You will be the first point of contact for all existing clients, new clients and internal stakeholders. In addition you’ll be a crucial part of the centre team providing an award-winning service. Key Responsibilities and Accountabilities: To oversee the day to day running of the business centre covering all aspects Manage the centre team and ensure the 'Service Success Chain’ is being adhered to at all times To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientèle/visitors Deliver viewings to potential clients and be involved in finalising agreements Work closely with the Sales team in relation to new clients Maintain reports and invoicing relating to centre occupancy and any other ad-hoc reports To lead and support an administrative team To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information To process catering orders and meeting room requests made by clients To deal with customer requests in a prompt and timely manner To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines To book various chargeable services for clients such as couriers and taxis To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required To create and issue welcome packs for new clients To be able to provide an effective handover to anyone covering your role whilst you are away To understand the principles of Health and Safety and Security procedures To complete audits of vacant offices and produce inventories on office spaces Communicate maintenance requests to the appropriate stakeholders Local area and basic product knowledge Training and development to help you progress not only in the company, but as a person too Personal Specification: Qualification and Education - GCSE’s or above in Business related area - Essential Experience - 12 months customer service experience - both face to face and telephone - Essential 12 months in similar supervisory role - Essential Experience of working with minimum supervision - Desirable Skills and Abilities - Proficient in Microsoft Office and Outlook - Essential Excellent telephone communication skills - Essential Face-to face customer services skills - Essential Switchboard operational skills - Desirable Work Requirements - Full time position working business hours Monday to Friday - Essential Occasional irregular hours if required to meet business needs - Essential To be consdier for the excellent opportunity, apply today