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Hays Specialist Recruitment Limited
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London, Greater London
Helpdesk Administrator
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Contract Type: Contract |
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Overview
Facilities helpdesk scheduler required for leading service provider in West London. Enter data onto the helpdesk system accurately with the required detail,ensuring the appropriate priority level is given to work orders dependant on risk and to allocate works to the correct contractor or internal resource. Co-ordinate and monitor the progress of works, ensuring that SL A ' s are adhered to by Resources, that the customer is kept informed of progress at all times and that the system is kept updated in 'real' time from start through to completion. Dealing with all customer queries to a high standard and escalating issues where necessary . Upload relevant documentation including,but not limited to, invoices, material receipts, and contractors work sheets onto relevant system and entering any required data onto FM system accurately. Provide general administrative support to the team as directed by management. Items to include, but not limited to, taking meeting minutes, updating contact lists, typing up worksheet information onto FM system and keeping work rotas up to date. Providing reports as required from the FM system including weekly update to be sent to customers. Create PO ' s and receipt all payments using Oracle and Finestra systems. Taking part in monthly contractor meetings to set targets and run through the months reactive and PPM repairs, including finance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk