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GreatFind Recruitment
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Leicester, Leicestershire
Technical Support Analyst
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
This is an excellent opportunity for a technical customer support agent to join a lively EdTech solutions provider in Leicester. Technical Customer Support Anaylst / Agent - Communications EdTech - Leicester based - Salary £24,000 You will work with the Client Services Department, providing post-training customer support to educational sector clients across the communications products range. The role is in Leicester and as the Communication Customer Support Agent, you will: Assist customers with technical support cases, providing first call resolution where possible, and working to KPIs. Investigate, troubleshoot, diagnose and resolve web software, network, data import and message delivery issues. Manage customer complaints through to a satisfactory resolution. Maintain customer data within the CRM systems and in accordance with GDPR. Keep up to date with all products and services Good technical experience - microsoft windows, windows server and microsoft SQL You will receive: Competitive salary and 25 days of holiday per year Health and wellness plans, insurance and pension, employee discounts and perks including free snacks and drinks A vibrant and collaborative working culture A commitment to support your ongoing professional development Essential Requirements: EdTech exposure, customer service experience, and a good level of knowledge regarding educational institutions and how they record, store and use data is a must. Understanding of GDPR, and a good level of technical understanding regarding communications products is key to assist customers with support cases. Excellent technical and analytical skills are essential, as it the ability to work under pressure in a meticulous and methodical way. It would be a bonus if you had: Experience managing customer complaints and the use of CRM software (preferably Salesforce) is desired. Why Should You Apply? Our client is a well-established technology solution provider with a global presence in over 30 countries. They are committed to improving the quality of education and life, and to improving the world we live in through positive change and innovation. Who we are? GreatFind Recruitment is a specialist IT recruitment agency. We've been in business for over 15 years and we're different because we genuinely care about our candidates and clients, delivering a consultative and personalised service. About GreatFind Recruitment We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations. We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy. We are an equal opportunity provider.