Customer Service Apprenticeship

Direct Line Group Ltd ,
Leeds, West Yorkshire
More Details

Overview

What we're looking for University isn't always the answer An apprenticeship with DLG will help you grow your career alongside working towards a Level 2 Financial Services Customer Service qualification, and believe it or not, working in Insurance is fun. We're searching for Apprentices to join our Roadside Rescue Customer Service team on a 2-year Programme, in our thriving contact centre. Firstly, you'll need have an A-D (9-3) GCSE (or equivalent) in Maths and English, which you will need to be able to evidence You must have lived in the UK for the last 3 years We're also looking for a confident communicator, an eye for detail, a drive for meeting targets and most meaningfully a real passion for providing Who you'll be working with You'll become an essential part of our team by being the next generation of Customer Service Advisors. We have diverse people who you will build trusting relationships with, so they can help nurture your potential and help you flourish in the role. Naturally you'll also be working with our customer be being available to help and assist them when they need us. Our Leeds office is in the heart of the city centre which makes travel a doddle. We have a pool table in our onsite café and modern kitchen areas on each floor which includes instant boiling water taps to make hot drinks in a flash. What you'll be doing Our Roadside Rescue teams for Green Flag assist our customers at the roadside if they have broken down or have damaged their vehicle. They may even be dealing with customer queries as well as talking through the benefits of our Green Flag product. Working in Rescue is not a 9am-5pm, Monday-to-Friday job and, as a result, we offer a wide choice of different shift options, which attract various shift allowances. This role will give you more than a sales and service experience as it you will also be looking after customers roadside rescue claims. This role is phone based, the days will be busy, but they'll fly by You'll need to be upbeat and adapt to change well. What we'll give you Salary - £19,767 (includes 9% pension contribution) Bonus - up to £5oo in year 1 and up to £750 in year 2 (dependent on performance and completion of qualification) Weekly working hours - 37.5 Shifts - Our Roadside Rescue teams are open 24/7 and shifts can often be between 7am and 10pm Monday to Sunday Start Date - 17th August 2020 You'll gain valuable experience working for a market leading Insurance company with a culture that encourages you to bring all of yourself to work. What's even better is you'll earn a permanent position at the end of your apprenticeship, if you're performing and successfully complete your studies. Come work for the 3rd Best Big Companies to Work for in 2019. If you want to find out more, contact us on 0345 877 6309 or email us at This job was originally posted as www.milkround.com/job/89918205

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