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Red Recruitment
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Coedkernew, Gwent
Complaints Handler
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Do you have a passion for being a Complaints Handler and delivering exceptional Customer Service? Or are you looking for a new challenge that offers progression within a fast paced environment? If so I may have the opportunity for you We are recruiting a number of Complaints Handler positions, located in Newport, for an exciting client that is at the forefront of financial services. Looking for resilient individuals who are confident in providing solutions and going above and beyond for your customer. Location: Newport Industry: Call Centre and customer service Salary: £20,500 Hours: Monday - Friday 9am - 5pm Responsibilities for a Complaints Handler: Dealing with inbound calls from customers Dealing with complaints on behalf of some of the UK's top banks Keeping the customer fully informed throughout the complaints process Using complaint information to drive change to improve the customer journey Escalating complaints as appropriate Requirements for a Complaints Handler: Previous complaints, PPI, case handling, insurance experience is essential Excellent communication skills both written and verbal Excellent record keeping with accuracy and attention to detail paramount Good computer skills Knowledge of MS Word and MS Outlook (word processing and email platforms) Positive attitude and approach Experience working within Financial Services, FCA regulations, Anti-Money Laundering rules, ISA rules, Data Protection or Treating Customers Fairly Benefits for a Complaints Handler: Local bus links are accessible, with nearby off-street parking for just £2 per day On-site canteen serving subsidised hot meals 24 days holiday, rising to 27 after a certain length of service bank holidays Contributory pension scheme up to 6% Private medical insurance, life assurance, free flu vaccinations and eye tests Discounted gym membership Ongoing training to assist in your future career progression In addition, you will be acknowledged for going the extra mile, as the company provides awards for innovation, for leadership, and for both individuals and teams This is an excellent opportunity within call centre and customer service, If you believe this is a position for you, APPLY now Red Recruitment (Agency) REDCF