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ACS Performance
,
Eastbourne, East Sussex
Service Desk Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
Title: Service Desk Manager Do you have Windows Server Management experience? Do you have active Directory and Group Policy experience? Do you have experience with Exchange/Office 365? Service Desk Manager required around Eastbourne Salary upto £35,000 Location: around Eastbourne An experienced Service Desk Manager to head up our in-house Service Desk team, reporting to the Operations Manager. Delivering a comprehensive portfolio of intelligent services and solutions to both the enterprise and education sectors, you and the team will provide a high level of support and expertise to the client base. The Role of Service Desk Manager The successful applicant will have a demonstrable track record of maintaining strong relationships with customers, within an IT Service Desk environment. Solid experience of defining, monitoring and managing Service Level Agreements (SLAs) within an IT services/solutions business is essential for this role. Experience of working to ITIL standards preferred. The Service Desk Manager is responsible for the daily operation of the Service Desk team consisting of 1st, 2nd and 3rd Line Technical Consultants. The position involves managing the Technicians' workloads, scheduling the technical calendar, driving efficiencies and managing the tickets based on urgency and technically availability. Conducting one-to-one reviews and helping individuals meet their KPIs is a core aspect of this role. As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as Windows Server Management, Active Directory and Group Policy, Exchange/Office 365, TCP/IP, DNS/DHCP, Server Virtualisation, Networking and Routing. What are the key (minimum) requirements for a successful Service Desk Manager application? Windows Server Management Active Directory and Group Policy Exchange/Office 365 TCP/IP, DNS/DHCP Server Virtualisation Networking and Routing Citrix - XenApp and/or XenDesktop IP Telephony Veeam If you would like to learn more about the role Apply Today and we will be in touch ACS are recruiting for a Service Desk Manager If you feel that you have the skills and experience required in this advertisement to be a Service Desk Manager please submit your CV including an outline of your experience as a Service Desk Manager It is always a good idea to include a covering letter outlining your experience as a Service Desk Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Service Desk Manager role you desire.