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Bristol, Bristol
Technical Support Administrator
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Salary: £18k per year |
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Overview
Technical Support Administrator – £18,000 Bonus (OTE £21,000) – Bristol The Role Would you welcome the opportunity to join a growing Bristol-based software house in a Technical Support Administrator role? This a great opportunity for an enthusiastic, customer-focused individual with experience in telephone-based client assistance, admin and sales order processing. Providing excellent customer service, problem solving and closely coordinating with other departments, the successful candidate will join a small team, reporting to the Group Technical Support Manager. Full training will be provided, leaving the successful candidate poised to grow the role. The key responsibilities of the Technical Support Administrator role include, but are not limited to: Software support: Handling and resolving inbound calls and logging them on appropriate CRM systems; making outbound calls as scheduled; using screen-sharing technology to assist customers; providing internal support. Sales assistance : Assisting the sales team with prospects and new clients; delivering individual sales targets through self-generated leads. Administrative support : Dispatching sales contracts and digital software orders; raising sales invoices; managing direct debit processes including contacting subscribers who have not paid; distributing letters and emails to customers on a daily basis. The Company The company is an innovative and award-winning Bristol-based software house specialising in the construction sector. We pride ourselves on our continued ability to provide value-for-money software solutions that are rigorously tested by builders and professionals. Customer feedback is also important to us – as it inspires new features, which continue to enhance our position. A mark of our success is that the company exceeded expectations during the last recession, as businesses turned to our value-for-money software solutions to save time, mitigate errors and improve profitability. Key to our success is our community spirit – the ideas of all staff are valued and rewarded. The Person The key skills and qualities required in the Technical Support Administrator role: Experience in telephone-based client assistance, admin and sales order processing is required. Professional communication skills, both verbal and written, to generate leads and reach targets. Strong attention to detail, with the ability to prioritise workload to achieve customer satisfaction. IT skills, with an aptitude at learning how to use new software systems. The ability to work well in a team, fulfilling responsibilities to a high standard. If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more. This job was originally posted as www.totaljobs.com/job/89796289