Senior Operations Engineer Citrix

Shaw Daniels Solutions ,
London, Greater London
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Overview

Our client is looking for a Senior Operations Engineer to join their team. You might assist on projects that the company are running too, it's not all about the Business as usual, our client will be interested to see you develop on your skills too. You will provide IT Support across all levels including escalations & priority tickets as well as managing team technologies & providing support. Key Accountabilities/Deliverables - Senior Operations Engineer (Citrix) · Providing 3rd line support troubleshooting many diverse technologies including but not limited to: · Citrix 6.5 and 7.15, our client’s current production farm is on 6.5 with a migration project to 7.15 in flight. · Citrix (XenApp 6.5, XenApp/XenDesktop 7.x, ELM, PVS, CWEM); EPO; HP hardware; Windows Server 2008/2012/2016; Windows Client 7/10; Active Directory; DNS; DHCP; Windows Clustering, SCOM, VMWARE/Virtualization technologies; Thin Client Technologies (e.g. Dell Wyse and Dell Wyse Device Manager/Management Suite); Application packaging (App-V/SCCM); Automation & Scripting (i.e. PowerShell) · Our client’s IT Team are required to work to strict Change control governance, acting as and constantly developing as a Technical authority within specified technologies. A large part of your role will include conducting in-depth investigations and providing root cause analysis of incidents and outages. · Acting as a point for complex problems and a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues. · High level technical representation on P1 issues; including conference calls and handle technical resolution. Provide support across production and test environments and have a deep understanding as to how applications work well with these systems. · Ensuring regular and clear updates are provided along with dedicated systems performance, management and maintenance. You will also provide technical solutions for BAU and project-based requests, producing high level overviews and explanations as required. For this you'll need to be able to take complex and technical information and make it easy for the business to digest. · Research and deployment of new platforms and improvements to existing ones · Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and the Companies shared values, in particular, putting clients at the heart of the business Person Specification - Senior Operations Engineer (Citrix) · An ITIL qualification is desirable but not essential · A solid grasp of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory. · A validated understanding of hardware issues and knowledge of high availability and DR concepts would be a benefit for the team. · Desirable Knowledge of PVS/ELM · Strong Citrix support and infrastructure skills. Preferably with experience of XenApp 6.5, and 7.x. · PVS is heavily utilised within the Company so experience is a must. · As well as the core Citrix skills, a good understanding of the broad underlying infrastructure components in an operations function is also essential. · Our client is all about automating as much as possible in the team, so knowledge of scripting with PowerShell for instance is a desirable skill · Significant experience in providing 3rd level (or higher) support within a corporate environment · Experience of supporting high availability and large server estates essential · Logical troubleshooting methodology · You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. Someone who can quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision. · Good interpersonal skills and the confidence to communicate with global technical teams. The role is shift based and will rotate within the hours of 7am-6pm Monday to Friday. Due to the nature of a support role and when implementing changes etc. some out of hours work can take place out of these set hours, e.g. evenings and weekends. You may on occasion have to travel to one of the regional offices when required. This job was originally posted as www.totaljobs.com/job/89788463

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