IT Technician

Cencom Solutions Limited ,
Tonbridge, Kent
More Details
Salary: From £20,000 to £24,000 per annum Plus Workplace Pension

Overview

We are looking for an IT Technician to be part of our support team, focusing on the needs of our wide range of client companies and their employees. The IT Technician would involve the following responsibilities: Following processes and procedures within our established CRM Ticketing/ Case Management system, including prioritisation, categorisation, and escalation of cases as necessary. Working closely with our Management team to meet and achieve defined SLA and KPI's. Maintaining computer assets and providing reports to the Service Desk Manager on devices and software status. Documenting and supporting the maintenance of our shared knowledge base. Creating and updating processes where necessary. Occasional PC Builds. Installing new equipment PC’s and peripherals on client’s sites. Coordinate hardware and software issues with 3rd party vendors for our clients. IT Technician requirements and other essential skills: The cases cover a wide range of issues, and we require Technicians with skills covering the following areas. Desktop OS – logging in, user profiles, OS updates, network connections, Wi-Fi, redirected folders, Permissions, MFA Office Applications – Office 365 Online, SharePoint Online, Teams etc. 3rd party desktop applications – Installation, upgrades, configuration. Server OS - Backup failures, RAID Failures, disk space issues, domain issues. Network analysis - including connections issues relating to DNS, DHCP, Network Shares, Network printing, Certificates, RDP connections. VPN connections. Databases – SQL Server backups and recovery, running scripts. Email – block lists, spam, DNS, message stores, mail client’s, SMTP, IMAP, encryption, mail flow, Active Directory - group policy implementation, permission changes. Anti-Virus/ Malware – responding to alerts, remedial actions, 3rd Party – Assist with 3rd parties requiring access to systems, printer installers, software developers etc. Proven problem solving and diagnostic skills. Must be customer focused with good verbal and written communication skills. Experience in supporting Windows 8 upwards. Experience of Office 365 Experience of PC / Laptop hardware and printer support. Windows Server account administration and Active Directory. Strong case management skills. Preferred but not essential skills and experience MCP Windows, or similar operating system certification ITIL Knowledge Knowledge of MS Dynamics CRM Knowledge of RMM Software If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. You must also hold a Full UK driving Licence and have your own transport. This job was originally posted as www.totaljobs.com/job/89787036

People also viewed