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Equals One Ltd
,
Wakefield, West Yorkshire
Service Engineer
Overview
Service Engineer Competitive Salary Wakefield A fantastic opportunity to work for one of Yorkshire’s 50 Fastest Growing Companies 2020. Our client is an industry-leading manufacturer of home improvement products spanning contemporary extensions, conservatories, orangeries, roofs, glass, windows and doors in both uPVC and aluminium . Part of a £40m turnover Group that also owns and runs two of the North’s most successful retail installers, we’re proud to have been awarded ‘Manufacturer of the Year’ status at the recent Wakefield Business Awards. We have a fantastic opportunity for an experienced Service Engineer to be responsible for resolving any issues which customers may have with our products. You must be able to provide excellent customer service, be an ambassador of our Company, with a positive outlook and a strong focus on doing the right thing for the customer, creating win-wins and displaying energy and tenacity. A flexible approach to working hours with the willingness to travel across the UK, overnight stays will be required. We offer a competitive salary with supporting benefits package including Van, pension and health cash plan. This a fast-paced evolving environment, so be prepared to adapt well to change. Role Responsibilities · To be responsible for resolving manufacturing or fitting issues with our windows, doors, composite doors, patios and bi folds; · To provide excellent customer service; · To provide written documentation of the outcome of the service call detailing if a second visit is required; · To be responsible for ensuring quality work is always carried out; · To support Customer Services to assist with resolving production issues as and when required. Person Attributes · Previous experience in all aspects of window, door and bi-fold manufacturing including fitting doors and windows; · The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc; · Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems; · Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers; · A clean driving license; · Good communication skills with the ability to communicate both verbally and written; · A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales; · A willingness to undertake further training with the ability to implement learning into your daily work. Please send your CV and covering letter advising your salary expectations. This job was originally posted as www.totaljobs.com/job/89906225