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Flair for Recruitment
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Bristol, Bristol
Team Leader
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Do you have team leading experience within a busy contact centre environment? Do you have excellent communication and leadership skills, with the desire to work within a leading insurance firm? Then this could be the role for you. Our client, an award-winning provider in group risk insurance, is seeking a Team Leader to join their talented Bristol office. In this role, you will: Work directly with team members to resolve conflicts, encourage, support, as well providing recognition and feedback Motivate and develop an effective team to deliver a quality and efficient customer service to agreed productivity and quality levels Prepare and use data to make data based decisions regarding staffing and coaching Investigate and resolve complaints and queries, in line with the divisional and regulatory complaint procedures About you: You have previous team leading experience within a customer contact centre You have excellent communication skills with the ability to liaise with customers/clients across all levels You are able to provide clear communications about what is expected of someone, as well as being questioning and inquisitive Experience using Avaya systems would be beneficial, but not required About the firm: An award-winning provider of group insurance A modern, agile and welcoming organisation If this role sounds of interest, please contact Leah at Flair for Recruitment for more information