Receptionist / Customer Services Representative - Spanish and English Speaking

Lenstore ,
London, Greater London
More Details
Job Type: Full-time
Salary: £22,440 per annum

Overview

Lenstore could have the right opportunity for you. Founded in 2008, Lenstore is an innovative and fast growing online retailer of contact lenses based in South London (SW19 8ED). We are working closely with Vision Express to shape the future of optical retail.? Responsibilities and Duties Greeting customers, visitors and candidates at Lenstore’s Reception Handing out collection orders to customers, servicing customers through Lenstore’s website. Organising refreshments for internal meetings and ensuring all visitors are being looked after at Lenstore Assisting with customer queries relating to contact lenses and prescriptions in German and English. Assisting the management with our social media sites. What is important to us? Passionate about our customers Employing people with energy, enthusiasm and excellence Leading ecommerce experts A friendly and professional atmosphere, with a casual dress code We are currently recruiting for a Receptionist / Customer Service Representative who will make everyone’s experience at Lenstore memorable. If you are a very outgoing and bubbly person, Lenstore might just be the perfect place for you. We are looking for a Receptionist / Customer Service Advisor to join our friendly team. Previous experience of, or exposure to administrative work in reception role is ideal but not essential. Excellent written and spoken English & Spanish Passionate to deliver high levels of customer care Engaging interpersonal skills and telephone manner Can work under pressure in a fast-paced environment Be versatile. A big part of our team is the willingness to help one another even though it may fall outside of the job description Computer literate and proficient use of MS Outlook (or other email software) You will be working alongside our in - house Opticians and Optical Consultants, who will provide you with dedicated in-house training. This is a versatile role in which you will assist customers with contact lens order related enquires, and provide advice by telephone, email and Live Chat. Whether you have prior experience in the optical industry or want to develop new skills and knowledge, Lenstore has the position for you. This is an excellent opportunity to enhance your career by working for one of the UK's fastest growing online contact lens retailers. You will receive comprehensive training to develop your understanding of optical products, and your knowledge of our in-house systems Benefits : 25 days holiday per year increasing with service public holidays Free eyewear worth £550 provided annually to be used at Vision Express Friends & family voucher codes provided every 6 months to be used at Vision Express Access to Vision Express BenPal scheme for discounts on: Pension schemes, Healthcare, Experience days, Retail vouchers, Cycle to Work, Gym membership, Diners cards Staff discount on orders placed at Lenstore Regular Company lunches (Crepes, Pizza, etc) Summer & Christmas celebrations Team activities Breakfast and snacks provided throughout the week

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