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Invigorate Recruitment
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Leeds, West Yorkshire
Customer Service Administrator
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Salary: £18,500 per annum |
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Overview
Customer Service Administrator 15 Month Contract Leeds £18,500 pa - up to £19k after 3 months plus bonuses Invigorate Recruitment are currently working with its client a manufacturing business in Leeds with international presence to recruit an experienced Customer Service Administrator to join an existing team. The roles objectives: • Deliver excellent customer service through all interactions with the customer. • Follow departmental guidelines. • Individual objectives will be set to deliver upon company objectives and core values. Duties/Responsibilities: • Communicate with new and existing customers through a variety of channels; telephone, e-mail and postal services. • Manage customer enquiries in a professional and timely manner. • Resolve customer enquiries in line with departmental guidelines. • Maintain and develop customer relationships to promote customer loyalty. • Develop a good working knowledge of the company product range to engage with the customer and provide an efficient front line service. • Utilise SAP for sales order processing, inventory control and financial transactions. • Responsibility for processing customer returns. • Liaise and work in partnership with internal departments and the external sales team. • Co-ordinate delivery of goods for orders which fall outside of BAU; same day couriers, customer collection etc. • Prepare and process quotations in a timely manner to ensure efficient sales order conversion. • Any other administrative duties deemed as commensurable to role. Requirements: • Proven Customer Support / Sales Administration support • Strong communication skills. • IT literate; SAP experience desirable but not essential. • Educated to GCSE level (Grade C minimum). This is a great opportunity to join a stable working environment which promotes excellent customer service.