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Anderson Recruitment Ltd
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Gloucester, Gloucestershire
Customer Service Administrator
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
My fantastic client based in Gloucester are currently recruiting for a Customer Service Administrator to join their team on a permanent basis. The successful candidate will be responsible for finalising quotations through to order entry, ensuring customer requirements are met and understood. Responsibilities; -Management of new customer enquiries (including account set ups) -Daily review of tasks within CRM -To cost accurately against validated drawings from Design -Compile accurate quotations -Daily order entry (including non-manufactured process) -Daily checks against order entry -Manage the sales process for resolving the cancellation of orders. Ensuring that such matters are expedited speedily, and the information in V’Pak is accurate and up to date. -Ensure problems are resolved swiftly when dealing with customer concerns (including late deliveries) -Maintain daily KPI’s -Maintain good working relationships with customers -To ensure that continuity of the role is achieved over periods of absence. -Perform any ad hoc duties deemed appropriate by the Supply Chain Manager Candidate Experience; -Previous experience within customer service, whether this is in the office, retail or hospitality -Good analytical skills -Good working knowledge of MS Office Hours- Monday to Friday- 9am-5pm Salary- £17,000-£18,000 Excellent benefits including 26 days holidays plus bank holidays