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Post Recruitment Ltd
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Leeds, West Yorkshire
Customer Service Executive 15 month FTC
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
Customer Service Executive 15 month FTC Salary: £18,500 to 19,500 per annum Monday to Friday 8.30am-5.30pm 26 days holiday plus Bank Holidays Post Recruitment are recruiting for a Customer Service Executive to join an extremely business based in LS4 The duties of a Customer Service Executive are Deliver excellent customer service through all interactions with the customer. Follow departmental guidelines. Individual objectives will be set to deliver upon company objectives and core values. Communicate with new and existing customers through a variety of channels; telephone, e-mail and postal services. Manage customer enquiries in a professional and timely manner. Resolve customer enquiries in line with departmental guidelines. Maintain and develop customer relationships to promote customer loyalty. Develop a good working knowledge of the product range to engage with the customer and provide an efficient front line service. Utilise SAP for sales order processing, inventory control and financial transactions. Responsibility for processing customer returns. Liaise and work in partnership with internal departments and the external sales team. Co-ordinate delivery of goods for orders which fall outside of BAU; same day couriers, customer collection etc. Prepare and process quotations in a timely manner to ensure efficient sales order conversion. Any other administrative duties deemed as commensurable to role. Requirements: Proven customer support experience. Strong communication skills. IT literate; SAP experience desirable but not essential. Educated to GCSE level (Grade C minimum). If you are interested in this role, please apply ASAP or contact Emma Sayles at POST- for more details. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.