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AT&T
,
London, Greater London
Service Desk Technician II
Overview
Job Description
**Description** Provides day-to-day technical support to employees for infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new employees, including laptop and/or desktop configuration, system access and security clearances On-site troubleshooting, diagnosis and resolution of PC hardware/software and enterprise applications used at the desktop. Responds to calls and/or trouble tickets to install, maintain and upgrade a variety of operating systems and/or applications, internet browser software, and other PC software products, and/or enterprise applications as used at the desktop. Manages and prioritizes workload in a way that provides end-to-end support within time and quality standards. Demonstrates technical problem analysis and problem solving skills with PC hardware and software. Proficient in current PC desktop applications, operating systems and peripheral configuration. **Qualifications** + Self-motivated individual with strong people skills and a knack for problem solving. + 3-5 years of experience supporting Windows and Mac OS in a professional office environment. + Experience working and supporting remotely is a must. + Knowledge of Microsoft Office applications, basic Microsoft Exchange administration (including PowerShell), Microsoft Active Directory, Exchange management and LDAP. + Knowledge of both Apple and PC hardware. + Experience with printers, wireless access point, network switch, and VOIP/PBX hardware and configuration. + Proven ability to utilize systems, tools, and procedures to accomplish a task. + Process-oriented and with the ability to follow procedures. + Ability to lift at least 50lbs (monitors, workstations, servers, etc.) + JAMF or KACE experience is a plus.