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The Delta Group
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Slough, Berkshire
Senior Account Director
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Job Type: Full-time |
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Overview
Job Title: Senior Account Director Department: Client Services Reporting to: Business Unit Director Primary Location: Slough, Berkshire About The Delta Group We are Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. For more information about the Delta Group, please visit: Role Overview You will be responsible for the management and strategic development of a major client, leading and supporting an account team to maximise Delta revenue and profitability. To be wholly accountable for ensuring the account team provides a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times. To take responsibility for the strategic running and overall performance of the account, guiding and supporting the account team to ensure that client activities are expanded to their fullest potential in order to maximise service, value add and profitability, thus ensuring client retention. Primary Objectives Develop a deep understanding of the clients business and marketing objectives / plans Guide and support the account team to ensure that client activities are delivered to their fullest potential and optimal service Build and develop excellent relationships with other Delta Group departments, to ensure there is a two way information flow and all teams are working together to deliver for the client Identify and share best practice amongst the account team Provide leadership and direction to the account team, including objective setting, performance evaluation & PDP’s Continually review processes and implement agreed improvements that will benefit the client Develop key client relationships, across all segments and levels Work with the Business Unit Director (BUD) and account team to develop, execute and report on the Account Development Plan (ADP) Client retention and development, including the selling of all Delta Group services to ensure a value maximising relationship Ownership and delivery of agreed financial targets Deliver great client service Key responsibilities Maintain a close overview of all activities being managed by the account team, with a particular focus on key campaigns and ensure that the BUD and (where appropriate) Exec Board are kept up to speed with development opportunities Provide timely, insightful and accurate reporting, to both the client and BUD, including: KPI’s, reverse SLA’s, cost saving initiatives, new opportunities delivered, financial position etc. Day to day line management of the account team, ensuring that they are delivering against client SLA’s and KIP’s and against their own key objectives Lead weekly operational and monthly review meetings Be the primary point of escalation for client issues, taking a hands on approach to issue resolution with the client Knowledge, Skills and Experience Inspirational team leader with ability to motivate and get the best out of others Excellent interpersonal skills, able to develop positive relationships internally and externally Excellent organizational skills with the ability to plan and prioritise work to meet client and business needs – can work at pace whilst maintaining great attention to detail Commercially astute, understands how to drive revenue and profit, with an aptitude for business development Display and encourage a positive ‘can do’ attitude, manage client expectations and aim to deliver exceptional service Ability to look at an existing situation, or problem, and propose creative solutions Excellent communication skills Confident approach with client and team Good IT literacy, including good knowledge of MS Word, PowerPoint and Excel