L2 Support Specialist - Digital Streaming

Plamo Trade limited ,
London, Greater London
More Details
Job Type: Full-time
Salary: £26,000 per annum

Overview

WHO ARE THEY ? A global leader in premium video streaming distribution for live and on-demand content across the entertainment and sports industries is looking for a L2 Support Specialist to join their team With complete and cutting-edge video streaming offerings, they enable their clients to deliver their content in the highest quality on any device with the industry’s deepest feature set. As a trusted partner to the world’s largest brands including the NBA, NFL, WWE, UFC, BT Sport, Rogers, Univision, EFL and others, they fundamentally understand both the value of their clients’ content and the most effective ways to deliver best-in-class innovations to the viewer experience. The company brings a unique combination of the latest cloud-enabled technologies and years of streaming experience at scale. They specialize in removing technology as a barrier, helping their clients to grow their audience and maximize revenue in the increasingly digital media marketplace. Working at the company which is fast-paced, fun and challenging, defined by an intense focus on innovation. They work harder and smarter than anyone else because they are passionate and believe in the products and services they offer. As part of the companies network, they also offer a host of integration opportunities with their broad range of businesses, as well as social impact programs and other culture-building initiatives. WHAT THEY’RE LOOKING FOR They are looking for a full-time Level 2 Support Specialist to join our L2 Support group. The team provides support across a range of issues from live events to platform configuration. Due to the nature of our business being 24/7/365, there will be varied working hours, including weekends and bank holidays. THE ROLE/ YOUR DAY TODAY Work through internal/external streaming, VOD and general queries effectively. Provide fast and accurate diagnosis of escalated video and audio issues Provide guidance on technical issues experienced by clients and internal stakeholders Document our runbooks for LION and DICE production services and associated processes. Assist with issues on clients LIVE and VOD content Taking down illegal streams reported internally or externally Assist in keeping high overall uptime of streaming equipment and linear channels in AMER, EMEA and APAC Identify and implement remedial actions post incidents including relaying status updates to wider internal stakeholders. Identify and escalate possible code issues across all supported platforms Assist with testing and training during client onboarding REQUIRED SKILLS AND EXPERIENCE Knowledge of streaming of OTT video and audio delivery including codecs, frame rate, bitrate, and resolution settings Understanding of content ingestion workflows and CMS Experience with web technology, database, computer networking a plus Good knowledge of APIs and how they work Knowledge of CDN (Content delivery network) Problem determination and analytical skills critical to success Time management and high attention to detail Strong written communication skills with the ability to explain technical concepts in a clear and easy to understand manner. THIS ROLE SUITS YOU If you are eager to learn Proactive in your working environment Able to juggle multiple tasks at any one time Able to explain technical concepts in a clear and easy to understand manner. Passionate about online Digital media Tech savvy

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