Client Services Executive

iRecruit Partners are currently working with a company based in Bracknell who are looking for a Client Services Executive to join their expanding team. This is an excellent opportunity to work for a market leading global organisation. You will have strong administrative skills including Microsoft Word and Excel & have excellent communication skills as you will interacting with clients on a daily basis. MAIN RESPONSIBILITIES: Management of all aspects of contracted client deliverables; 100% on time and quality: Updating and delivery of all contracted databases to agreed deadlines Updating and delivery of all contracted reports on time and aligned to databases Resolving any data issues Supporting clients with Temple software queries Effectively build relationships with external clients and internal teams, particularly the S&I, Coding and Retail teams to ensure client deliverables and queries are dealt with in a timely effective manner Manage and updates required status reports, client scorecards and dashboards Proactively identify initiatives to improve quality and efficiency by applying the best practice for database and reports set-up Participate, lead and present in both internal and external client meetings Escalate to senior management risks and relevant course of action as required Push back appropriately where client/commercial team demands do not comply with standard operating procedures REQUIRED SKILLS AND EXPERIENCE: Relevant experience of working with complex databases Experience of using bespoke reporting tools to generate customer reporting Strong team player fostering strong working relationships across teams and departments Highly self-motivated, accountable and committed, with well-developed decision making skills Strong presence with the ability to lead, influence and motivate Excellent organizational skills, with ability to manage complex and conflicting client requirements or multiple tasks/projects Flawless communication and interpersonal skills; a high standard of both written and spoken English Ability to lead virtual teams and strong cultural awareness Excellent IT skills, particularly Excel and PowerPoint Highly numerate with excellent problem solving skills and consistently solutions focused BENEFITS: Long-term career development in a market-leading organisation Competitive salary and impressive benefit package to match The opportunity to work with exciting, big-name clients Working in an international company with opportunities across all UK departments and globally Bespoke training to suit your individual needs and development Friendly working environment with regular social events planned by the company’s internal social committee through-out the year KEYWORDS: Clients / Customer Service / Excel / Administration / Presentation / Database