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Mackenzie Jones
,
Crawley, West Sussex
Customer Service Co-ordinator
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
The Organisation A rapidly expanding FMCG organisation based in the West Sussex region seeking to recruit a Customer Service Co-ordinator to join their team. The Role The Customer Service Co-ordinator will be accountable for improving customer satisfaction and will seek to ensure the continual improvement of Business methods. You will work collaboratively across our broader supply chain, supporting the Sales and Order Processing process, involving substantial amounts of cross-departmental liaison. You will deliver operational excellence through order to invoice and assist in setting a benchmark for being the preferred supplier of choice, generating and maintaining customer service KPIs to measure performance. The Candidate Candidates for the Customer Service Co-ordinator role should have; 2 to 3 years’ experience in a customer service environment, preferably in the FMCG industry Knowledge of/and experience with of SAP system Knowledge of/and experience with MS Office Knowledge of/and experience with the latest communication techniques (Chat, WhatsApp.) Fluent in English, written and spoken Knowledge of Supply Chain within the FMCG About Mackenzie Jones At Mackenzie Jones, we put specialist expertise to work. We draw upon our experience in FMCG across Commercial, Marketing, Supply Chain and Operations and IT recruitment, to not only deliver a solution but also a great customer experience. We manage permanent and interim assignments both in the UK and internationally. Opportunities range from £40k to £200k for permanent roles, and £250 to £2,000 a day for interim assignments. If you need a recruitment partner with a different outlook, one that delivers results whilst building long-term relationships, then we should talk. Or alternatively, if you are considering that next step in your Marketing career, get in touch to see how we can help you achieve your goals.