Account Manager

Personal Fundraising Services Ltd ,
London, Greater London
More Details
Contract Type: Contract
Salary: £32,000 per annum

Overview

JOB DESCRIPTION - ACCOUNT MANAGER Personal Fundraising Services Ltd was established in 2014 in order to provide charities with a tailored solution to their face to face fundraising challenges, a solution that consistently aims to secure loyal and committed supporters. It is the UK’s newest face to face charity sector supplier with National coverage, one that has set some challenging growth objectives for the next five years. As part of our growth objectives we are looking to expand further worldwide taking our company to France. To do this we need to utilise the knowledge and expertise from our successful UK based business. We are looking for a dedicated French and English-speaking individual to join us and be based at PFS Ltd in London, to learn and deliver Account Management activities for PFS UK and be the drive and support behind the set up in France. The role will cover aspects of our business that are fundamental to delivering these plans, Account Management, Sales and including relationships with the Clients, the Charities. Experience within the charity sector and sales is essential. The role will be based in the UK for 18 - 24 months assisting in the set up and expansion of PFS. Ad hoc travel to Paris will be required. The role will start as soon as possible and will be contracted 37.5 hours per week. Role summary: To successfully learn and manage all aspects of the business in order to maximize profitability and continually drive and be able to demonstrate best value for PFS. Key responsibilities of the role: Define, drive and support delivery of both the strategic and day-to-day business agenda across all campaigns. Develop new and grow existing relationships with clients and suppliers through effective communication in order to expand the PFS business and maximize best value. Develop and support the setup of all new campaigns including promotional collateral, reporting, and communications, processing and invoicing ensuring they are profitable. Identify and implement operational efficiencies and potential process improvements across all aspects of the campaigns, ensuring that these are always within required regulatory guidelines and business rules. Forecasting of campaign budgets, ensuring that production volume and quality is always of a consistent standard in-line with client requirements, and that sales targets are met. Monitor, interpret and act on campaign KPI performances to ensure that all critical metrics are proactively managed and delivered consistently. Construct, deliver and communicate campaign review documentation and attend regular meetings with clients to update them on all aspects of the campaigns performance. Be an escalation point for serious complaints. Work closely with the team in Paris to support the setup of the company. The successful candidate should possess: Previous experience of working with charities Excellent people skills and the ability to have strong working relationships Strong experience of MS packages including word and excel Experience in planning and managing forecasts against Key Performance Indicators Experience in similar type of Account Management role, preferably within the fundraising sector Knowledge and experience of Sales and Marketing Ability and familiarity in managing people and situations Capable of working in a changing and energetic environment Knowledge or experience of the French business environment and trends Fluent in French and English Language Educated to degree level in Business Management or equivalent Salary offered is £32K to £38K per annum depending on experience Closing date - 2nd April 2020

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