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HANDLE RECRUITMENT
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London, Greater London
Account Manager - Digital Ticketing Platform
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Handle Recruitment is currently seeking an Account Manager with Ticketing experience to join a digital ticketing platform for live entertainment at venues such as o2 and Wembley Arena, working at the forefront of advanced ticketing solutions. This is a newly created position, working closely with the client development team to elevate customer experience and allowing for you to bring in a newly strategic and commercial approach to a growing team. As the Account Manager your responsibilities will include: Operating as the lead point of contact and being the champion for the clients across multiple internal departments Contributing to effective teamwork within the Client Services department Working with clients to generate new leads and recommendations for business development Interpreting broad industry trends and working closely with clients to implement the relevant best in class solutions Maintaining a command of all products and a comprehensive knowledge of client deliverables and business objectives Working closely with clients to discover their business needs and coach them on the best ways to use products to solve them Advising and educating clients to ensure a complete understanding of all products Reporting client health metrics ensuring that any issues with performance or client satisfaction are identified Owning the cadence and reporting of weekly, monthly and quarterly business review with clients To be successful in this role you will have: Experience in Ticketing is a must Previous experience working in a client facing role with a track record of managing client relationships Ability to communicate, present and explain concepts credibly and effectively at all levels of the organisation Ability to manage multiple projects at a time while paying strict attention to detail Willingness to travel to meet with clients Ability to work proactively and with limited direct supervision, whilst at the same time recognising when matters need to be referred Excellent interpersonal skills necessary to sustain effective relationships both internally and externally Ability to form close working relationships with stake holders of all levels Excellent administration skills and a meticulous eye for detail. Please get in touch or apply now for a further conversation Handle actively welcomes applicants from under-represented backgrounds PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.