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Manchester, Greater Manchester
Ecommerce Customer Service Assistant (Fashion Retailer)
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
The Company: An established & exciting Fashion Brand & Retailer based in Manchester are currently recruiting for an Ecommerce Customer Service Assistant to join their team. This is the perfect opportunity for a Graduate with strong Customer Service skills to expand their career within Fashion. The ideal candidate will have 12 month experience in a similar role & have worked with Zendesk software. Working hours: Monday to Friday 9am-530pm Location: Close to Central Manchester with onsite parking Benefits: Great Fashion product & growing business The Role: Dealing with customer queries with daily emails, phone calls and live chat. Managing all customer returns, refunds and complaints & processing them in a timely manner. Responding to all customer complaints across social media channels & the website. Taking inbound customer sales queries by email and phone. Communicate effectively with internal team, external agencies & suppliers. Proactively helping to offer an exceptional level of customer service. Supporting customer deliveries - placing and tracking orders. Managing order delivery and resolving any problems Directly working with customers to handle queries and provide solutions. Maximising sales on the brands Ecommerce website. Uploading pricing and digital content onto the website if needed. Other duties as required. Skills Required: Have 12 months experience in a similar role. Ideally have worked with Zendesk. Communicate effectively and build strong relationships with a wide range of stakeholders. Manage multiple updates, projects and challenges to meet deadlines. Able to multi task and prioritize busy workload. Strong attention to detail skills. By submitting your CV you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role please look at our website or follow us on social networking sites. All are updated on a daily basis.