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Halo Recruitment Ltd
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Brighton, East Sussex
Client service executive
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Job Type: Full-time |
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Overview
Halo Recruitment are proud to be working with a brilliant client based in Brighton looking for a Client Service Executive. With a commercial hat on… this role will support, revitalise, build and make amazing their approach to client relationship management. They are quite literally looking for the most organised person in the world. Their business evolves at a whirlwind pace and grows even faster. The Client Services Exec will be part of driving the growth and will want to embrace the challenge of a lifetime. Reporting into the Head of Client Services, the role will define and grow around the right individual. With succession planning in mind, it will become senior and business critical within year one and will offer rapid personal and remunerative growth opportunities for the right candidate. Key Accountabilities & Responsibilities Liaise with, and manage, key client relationships Plan, schedule and oversee key client communication points Manage and naturally become the day to day communications hub for high value client communications Become the purveyor of sunshine, a grower of exceptional relationships and forger of total client confidence in their ability to deliver. Personifying their brand Where appropriate, communicating our successes to clients Develop and maintain a commercially driven strategic approach to account and relationship management Understand and shape our approach to better develop, diversify and grow client accounts Take a leadership role within the SoPro client onboarding process Ensure all department KPI’s are consistently met as advised but the Head of Client Services Person Specification: Knowledge & Experience Experience in managing multi-channel digital marketing, agency or client side with demonstrable success Strong proficiency in Microsoft Excel Experience in managing key client and partner relationships Strong understanding of CRM system usage Comfortable communicating at C-level both internally and externally Personal Attributes Exceptional communicator Objective Commercially astute Organised and efficient Compulsive critical thinker Goal driven, not process driven Worldly, smart, technical and succinct Hungry to learn, famished even Benefits: Private medical/dental insurance Bonus scheme Company events & social hours