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WISER GRADUATES
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London, Greater London
Energy Specialist: Customer Operations
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Job Type: Full-time |
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Salary: £27,000 per annum |
Overview
The Company We're on a mission to help our members lower their energy bills and cut carbon emissions. Supplying our members with 100% renewable electricity and 100% carbon-neutral gas, we help each home save 3.5 tonnes of carbon entering the atmosphere every year. We're the biggest and fastest-growing green energy company in the UK and we're looking to build on our talented team to continue to deliver the best member experience in the industry. The role Energy Specialists are responsible for our members' experience. But this is not a typical customer service role. Because of our focus on digital experience, the majority of members self serve the simple issues. This means you'll be challenged to deal end-to-end with the more complex cases. Whether you're answering emails, speaking to members on the phone and chat, or working on 'make it better' projects, you'll be finding ways to continually improve the member experience. You don't need any knowledge or prior experience, we're more interested in the skills and traits you bring along. We'll equip you with the relevant knowledge and tools to succeed. Benefits We're looking for people willing to invest in the role and the team. In return we provide: Starting salary of £27k with bonus £1000 training budget every year A friendly and inclusive culture complete with people who truly embody our values Monthly socials and company sports teams