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USMAART Limited
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Dudley, West Midlands
Specialist Account Handler
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
USMAART are currently recruiting for an Specialist Account Handler based in Dudley, West Midlands. This is an extremely sought after position dealing working within a small specialist team (3) within the business. The business are a specialist car insurer with over 100,000 customers to service across the UK. You will be managing an existing book of business which will include no sales. You will be looking after Collector Vehicle Insurance with a value of up to £150k. This could include a collection of vehicles with one customer or one vehicle of a high net worth. Responsibilities- Specialist Account Handler To provide compliant broking and administrative services to new and existing clients To up-sell and cross-sell on additional insurance products Checking policy documents To handle the invoicing of premiums due, maintaining effective credit control Process correspondence, midterm adjustments, claims, renewals and quotations Understand the client's situation, opportunities and problems Ensure where possible, premiums are settled in accordance with procedure Assist team performance through regular communication with colleagues To maintain and develop personal knowledge and skills through personal professional development To ensure all customer complaints are identified and handled strictly To share best practice with colleagues across the wider business Skills, Knowledge and Behaviours Excellent communication skills either face to face or over the phone Previous experience of a similar role within Motor Insurance is essential A natural ability to build rapport with customers and introduce new products and services to them The ability to work both individually and as part of a wider team to achieve key objectives Experience of working towards targets and KPIs Good initiative skills and the ability to make the right decision for the customer Hours and Salary You will be working 9-5:15pm Monday to Friday and 1 in 3 Saturdays 9-1pm. The salary for the role is £18k- 23k per annum plus company benefits and bonus (£4k OTE average).