Product Trainer

activ8 recruitment ,
Newcastle upon Tyne, Tyne and Wear
More Details
Job Type: Full-time
Salary: £30,000 per annum

Overview

Product Trainer - contact centre (North East) £30,000 basic salary 10% performance bonus Company Car Working for an agency on behalf of one of Britain’s fastest growing phone brands - We have an exciting opportunity representing a leading smartphone brand as a Contact Centre Product Trainer, visiting our partner’s contact centres nationally, increasing brand advocacy and sales through relationship building and interactions with the products. This role will appeal to candidates with sales experience, a passion for technology and delivering engaging training sessions to advisors. This role is field based, visiting channel’s contact centres. We require flexible individuals as call patterns and working hours may vary. As a Product Trainer you will join a new team, implementing training across contact centres nationally creating brand fans and advocates across each site through frequent visits showcasing our product portfolio and our company’s values. The ideal Product Trainer will have previous product training experience (ideally in phone or technology). And particularly have experience in contact centres, designing and delivering engaging training in 1-2-1 settings and to small groups (10-20 people). You will also be great at managing relationships and bring the gravitas needed to engage with multiple senior stakeholders across each contact centre. Your key responsibilities as a Product Trainer will be to: Build and effectively utilise relationships - your outgoing personality enables you to build relationships with Contact Centre management and advisors, helping us to achieve our objectives and open new opportunities. Drive the business - increase sales through next level product training sessions to make advisors obsessed with the brand. Love the brand with energy and accountability - positively promoting key features and imparting knowledge across your retail estate Use your initiative - think beyond what is normal. Drive sales through implementation of innovative techniques, creating best practice and sharing this with the entire company. Drive digital training and engagement via the e-learning portal The Product Trainer job is perfect for you if you: Have a passion for technology & mobile Enjoy engaging with sales people and changing their brand affiliation Enjoy demonstrating products and training staff Present strongly to groups Have strong planning and organisational skills Are driven by working toward targets in a retail environment Can utilise data to draw recommendations and actionable insights Seek the autonomy and variety of a field based role Have a full UK driving licence In return we are offering : £30,000 per annum Performance bonus of £3,000 per annum (split into quarterly payments) Company Car 30 days holiday (increase with each year of service) Career progression opportunities within the agency across technology product and service accounts Full mobile office including phone, laptop, wifi This is a great role to build on an existing career in field marketing, or move out of retail into a field-based role - apply today to realise the next step towards your dream job

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