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The Royal British Legion
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London, Greater London
Support Analyst
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Salary: £26,452 per annum (£22,000 plus £4,452 London Weighting) |
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Overview
Job title: Support Analyst Region: London, Haig House Directorate: Information Management & Technology (IM&T) Contract: Permanent, Full time 35 hours per week Salary: £26,452 per annum (£22,000 plus £4,452 London Weighting) About The Royal British Legion The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us. Our Values and Behaviours Does the following describe you? A desire to provide a great customer service and support Enjoy and thrive in working in teams and with others Passionate about supporting the Armed Forces community and honouring their contribution Come to work each day to be the best you can and to learn and develop An encourager, eager to share your knowledge and experience to help others If so, then we would like you hear from you…. The Role The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021. We are seeking a Support Analyst to join our Service Desk Team to provide technical support to all our 1600 staff across the Legion. You will respond to staff seeking technical assistance over the phone, in person or via e-mail acting as triage and resolver with escalations to specific teams where necessary. The successful candidate will have strong knowledge of Microsoft environments, proven networking experience and a good understanding of PC hardware & software set up, mobile devices and other technical products to enable you to manage and resolve a wide range of enquiries. Proven experience of work in an IT support role with a strong emphasis on customer focus is essential for this role. How to Apply Please apply by clicking ‘Apply online’ Closing date for this role is Tuesday 24th March 202