Retentions and Renewals Advisor

i2i Recruitment Consultancy ,
Gloucester, Gloucestershire
Job Type: Full-time

Overview

Retentions and Renewals Advisor Gloucester £18,000 Basic Commission - £30k OTE This is a fantastic opportunity for an experienced retentions and renewals advisor to join a busy and thriving company based in Gloucester. They are seeking an enthusiastic, driven and personable candidate that has a passion for delivering exceptional customer service. The Role Respond to incoming requests, inform and sell the correct product to meet the customers need Maintain an excellent knowledge of our portfolio of products and services Respond to incoming requests for cancellation of services and identify opportunities to achieve retention To consistently achieve and exceed sales and retentions targets Direct customers to our online knowledge base to improve their future self-service capability Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services The Candidate Proven track record of selling on the telephone Self-motivated Sales and/or Customer Service experience in a similar role Excellent verbal and written communication skills Attention to detail and high level of accuracy Ability to manage own workload To take advantage of this fantastic opportunity please send your CV to Rio i2i Recruitment TODAY If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.