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YOPA
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Hinckley, Leicestershire
Post-Sales Adviser
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
SALARIES START AT £18K UNCAPPED COMMISSIONS, Apprenticeship Schemes Available Are you looking for a fresh opporutunity and have a keen Interest In Property? Are you driven by exceeding targets and pride yourself on delivering great customer service? Looking for a more rewarding career with truely uncapped earning potential and progression opportunities? Then look no further Here at Yopa we combine the latest technology with a dedicated local Estate Agent. It’s a completely personal service from start to finish, and all at a fair fixed fee from £999 As the 8th largest Estate Agent In UK, we are looking to expand our successful and award winning operation and are currently seeking a driven and self motivated Post Sales Adviser for a brand new role based our award winning customer Contact Centre In Hinckley, Leicestershire. Core duties will include identifying and maximising every opportunity through outbound dialing whilst providing the utmost in customer service on every contact. You will be making a high volume of calls to our customers to discuss their current position within their home moving journey, Identifying opportunities to upsell our legal and financial services as well as assisting them with all aspects of the post-sale transaction. Main Duties and Responsibilities Outbound dialling and effectively cross selling our range of additional ancillary services such as mortgage advice, conveyancing support and Yopa bundles Building rapport with our customers to better understand their needs Handling objection's from customers around our services Effectively communicate across all levels of the organisation, including senior management Promptly responding to email contact, handling queries from our clients around the use of our YopaHub, seeing all tasks through to completion and In a timely manner Assisting our customer's already moving through the post-sales journey and guiding our customers through the process to completion. Skills and Experience required Previous experience within a sales role, having worked to targets Self motivated and able to use own Initative A willingness to learn A good level of IT skills will be required An interest in the property and financial sector would be desirable Active listener and a skilled note taker Ability to adapt to fast paced and frequently changing environment Excellent written and verbal communication skills Perks include: Breakfast and refreshments provided daily Free on- site Parking Career Progression opportunities available including Apprenticeships In Customer Service Specialist, Level 3 (Equivalent to A-Level), Sales Execuitve, Level 4 (Equivalent to Foundation degree) and Team Leader, Level 3 (Equivalent to A-Level) Excellent office culture you won't find anywhere else Time out the office to attend our annual company events and conferences held around the country About Yopa Winner of Best Online Agent for 2019 at UK Estate Agent of the Year awards Yopa is a leading UK-based full service, fair fixed fee estate agent. Founded in 2015, Yopa has already become the 8th largest estate agent in the UK, and in 2018 was awarded the 'Best online and hybrid agent of the year’ by allagents.co.uk. In 2017 Yopa was recognised by LinkedIn as one of the UK’s Top 20 Start-up companies to work for. We are disrupting the traditional high street agencies by doing away with the unnecessary cost of high street shop fronts and leveraging its proprietary technology and scale to deliver a great experience for its customers, all for a fair fixed fee. Yopa has already received over 9,000 '5 star’ Trustpilot reviews from delighted customers and is backed by some of the biggest names in the property industry including Savills, DMGT and LSL Property Services plc.