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The Fuel Store Ltd
,
Birmingham, West Midlands
Retention Account Manager
Overview
Job Description
Who are We? We are driven by something bigger. Yes, we sell fuel cards. But that is what we do, why we do it is so much more. The work we do at The Fuel Store directly contributes to the success of the UK economy. We are supplying the life blood that fuels our nations highways and keeps Britains fleets moving forward. Thats why being a Fueller means so much more than just coming to work for a pay cheque. We are all part of something bigger than our individual roles. Individually we are passionate and collectively we are powerful. We challenge convention in order to be better every day. That is the Fueller way. Everyone who joins The Fuel Store plays a significant part in our growth and will enter a culture of collective responsibility, all working towards achieving industry recognition as the best fuel card & fleet services provider in the UK. Our business turned 3 years old in January 2019, in that time we have focused our determination and passion on our desire for a better experience for customers and in doing so have become one of the fastest growing fuel card re-sellers in the UK. Our next milestone is to become a market leader. We need skilled and ambitious individuals to help us achieve this. Who are we looking for? We love passionate people! So, first and foremost you need to love what you do. We have big plans for the future of the business, this is an opportunity to join one of the teams directly responsible for the growth of the business. The role of an Retention Account Manager is about much more than retaining customers. It is about keeping the nations fleets on the road through engaging existing clients in consultative discourse to get to the heart of their needs to provide ongoing support that keep their business and their fleet moving forward. Of course, this is a business development role, so driving revenue growth is the overriding success metric. like all Account Manager roles, this position comes with KPI measures and pressures to deliver targets, so resilience and determination are key. The Retention Account Manager role is that of a solution orientated individual with a can do attitude. You will be responsible for the management and retention of client relationships once the customer has passed their early life management with the company, the customer is situated in the growth team before this point. You will be tasked directly to maintain and improve the retention rate for the existing base We are looking for you to demonstrate how you use your personality to influence the customers behaviour, resulting in repeat custom and longevity from your client accounts. We see this as a crucial area of our business so the successful candidate will be excited by the pressures of reaching revenue growth targets and the chance to be recognised for your resilience and hard work. What will we offer you? 24,000 - 26,000 Basic Salary Per Annum + Bonus (30,000 - 32,000 OTE) As well as your basic salary and bonus, you will receive a generous benefits package which includes Perkbox, Perkbox Medical, and access to a Health Ambassador who can advise on health, nutrition and wellbeing. We passionately believe in investing in our people and we are looking for individuals who want to join us at this exciting time in order to grow and develop a career within the Fueller family. Our commitment is to provide support and development opportunities to help you do just that. If you are looking to be part of the exciting growth and development of a passionate organisation and believe in striving to be better every day, then you have found your home! Click apply now and come join The Fuel Store Family today. Benefits * Uncapped Earnings * Competitive Salary & OTE Commission Structure * Free annual eye test/check * Online discount scheme (Perkbox Perks) * Online GP (Perkbox Medical) * Rewards Scheme (Perkbox Rewards) * Pension (Auto-enrolment from Peoples Pension) * Monthly access to our Health Ambassador (Qualified Personal Trainer)