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TABLECROWD TALENT LTD
,
London, Greater London
Account Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
About the company Our client is a tech start up focused on fast and efficient company communications in times of crises. Today, organisations face a variety of challenges including information security threats, dangerous/emergency situations and global health crises such as Covid 19. With critical, dangerous and emergency situations becoming more likely, more frequent and wide-ranging in impact, organisations need a secure and reliable way to communicate with and manage all stakeholders. Our client has a leading tool that helps organisations orchestrate and manage tasks, resources, communications, collaboration and data during a crisis. It’s Saas platform is available to customers in every continent around the world. Our client is now a half million-pound business, has won a raft of awards and works with organisations spread across all across the world including Toyota, Maersk, Total and Public Health England. About the role Most sales opportunities are coming from the website and third party websites (online software directories), which is driving 100,000 visitors per year and our growing community reached on each Facebook & LinkedIn & Twitter channels. What you will be doing in the role Successfully following-up on prospects to close sales and meet sales targets Sustaining business growth and profitability by maximizing value from all customers Developing and managing client portfolios Working with the marketing team to generate new sales leads Successfully promoting the customer brand as a disruptive new entrant to the emergency mass notification and crisis management markets Understanding of the current sales process and CRM system Providing high quality demos and after sales support to win and retain customers, and up sell additional services to them Analysing customer data to improve customer experience Working with the customer success team to improve onboarding processes Evaluating and improving tutorials and other communication infrastructure. Mediating between clients and the organisation Handling and resolving prospect and customer requests and complaints Aiding in product design, product development and product improvement The ideal skills and experience 2:1 degree or above Passion for sales and for the customer Driven and target orientated Able to pick up the phone and talk to C suit level customers Technically savvy individual who has a strong drive for results and is an effective self-starter and team player. Social, analytical, possess an aptitude for learning and using new software Confident and effective communicator, with patient and active listening skills. Able to engage and maintain contact with senior members of a business Knowledge and experience of creating and delivering online and face-to-face presentations and webinars Highly organized and able to multi-task Self-driven and proactive nature Prior experience of working in a startup, otherwise happy to role sleeves up and get involved Technically savvy individual who has a strong drive for results. The great things about working here You’re joining a fast growing tech startup, so you will have lots of impact, early responsibility and the chance to help a company grow Hardworking, dedicated and driven team Supportive senior management team Ideas are actively encouraged Achievements are rewarded culture Exposure to senior level contacts within industry Games room Competitive salary based on previous experience End of year bonuses based on performance Pension plan and critical illness cover 25 days’ holidays bank holidays Work from home opportunities