Product Features
Blog
Contact Us
Sign In
Zachary Daniels
,
Bicester, Oxfordshire
Client Advisor
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
Zachary Daniels is exclusively looking for a Full time Client Advisor in Bicester Village, Oxford. This would be working for one of the most famous luxury worldwide brands that specialises in handbags, small leatherwoods and accessories. The Client Advisor role: Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony Demonstrating and reflecting the glamorous, luxury lifestyle image of the brand through customer service, attitude, personal grooming, dress code and behaviour Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty Resolving customer complaints promptly and successfully Playing an active role in replenishing stock Attending and participating in all store meetings and training events as required ensuring good communication is maintained Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession at all times Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession Transferring or removing, if necessary, boxes from stockroom to stockroom Maintain effective stockroom controls to ensure continued stock supply and ensure stock record accuracy Competencies and Experience Required: Demonstrable success gained as a sales consultant within a luxury brand Excellent communication skills both written and verbal Fluent English. Additional languages such as Russian, Mandarin or Arabic would be beneficial. Demonstrable sales skills Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities Seeks opportunities to be proactive and pre-empt client needs Demonstrates respect and politeness and regularly exceeds customer expectations Shows innovation and initiative in setting customer care standards Personal Attributes: Enthusiastic, self-confident and self-motivated Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets If you would like to apply for this position of a Full time Client Advisor, please apply today BBBH17222