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Mastek (UK) Ltd
,
Corsham, Wiltshire
User Researcher
Overview
Job Description
SC Cleared Description Looking for only SC cleared resource Looking for a senior user researcher The Role is to develop in depth personas, identify user needs, support benefits analysis and workflow analysis. This work will inform benefits identification and options analysis. Requirements User Researcher: Experience in using evidence-based research to inform a user-centred redesign, focused on external users' needs, end-to-end user journeys, motivations and goals Have experience designing services for users with low digital literacy Proven experience of complex user journey mapping across ranges of users and stakeholders Detailed understanding of government digital service standard and Technology Code of Practice, including GDS service design manual and wider industry-standards Demonstrate experience of delivering agile projects in sometimes non-agile environments