Product Features
Blog
Contact Us
Sign In
MLR Associates
,
London, Greater London
Account Manager - SaaS
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £30,000 per annum |
Overview
Account Manager - Legal / SaaS - Conveyancing Search Solutions London Waterloo / Waterloo East Locations £30,000-£35,000 salary commission Our client an award winning global idustry leader is currently looking for an Account Manager to manage client retention strategy for the purpose of ensuring long-term loyalty from the client base, effectively brick-walling clients from the competition and minimising client churn while ensuring their growth margin. This role is responsible for training and managing current clients on new and existing products. The role is focussed on selling all services to clients through phone calling, emailing, webinars, training clients on the benefits of using products. You will also be responsible for monitoring client usage, identifying potential issues and either preventing or resolving these. Competencies: Sales Disposition - ability to up sell and cross sell Demonstrating the traits, inclinations, and outlooks that characterise a successful salesperson; exhibiting behavioral styles that facilitate adaptation to the demands of the sales role. High Impact Communication Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations Communicating in a focused and compelling way that drives others’ thoughts and actions. Sustaining Customer Satisfaction Supporting customers during the implementation of sales contracts and throughout the relationship Seeking and taking appropriate actions on customer feedback Resolving difficult issues in a timely and professional manner Taking responsibility for customer satisfaction and loyalty