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Birch & James Associates Limited
,
London, Greater London
Account Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
Description Our client is looking for an Account Manager to join their London office to take their business development operations to the next level. You will be part of a global team working around the clock and made up of approximately 190 people from more than 30 different countries. Customers include the fastest growing, most exciting tech players out there - including giants and unicorns you know and use daily. The role: Be the primary point of contact and build long-term relationships with customers Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Present services and tools, to new and existing customers to ensure customers are receiving maximum value from their investment Promote customer adoption for all of our products Grow and maintain revenue consistently from opportunities to go above KPIs set Learn and recognize triggers based on customer behaviour Liaise between the customer and internal teams to ensure the timely and successful delivery of our products Demonstrate customer advocacy and develop ideas and initiatives within relevant departments to ensure customer loyalty at all times Maintain an organized reporting within relevant CRM and Marketing & Sales web tools Monitor the statistics of existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc. What we’re looking for: A born seller Extremely determined to succeed, a self-motivated pacesetter A smart learner who recovers quickly from setbacks Ability to establish excellent rapport with all levels of decision-makers Bachelor's degree or equivalent level acquired through experience Minimum of 2 years’ experience in account management and/or sales in Unified Comms, Cloud, IT or Tech Fluent in English, other languages an asset Demonstrable communication skills and ability to meet targets High level of skill in MS Excel and PowerPoint Excellent presentation, organization and time management skills