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ASQ TECH
,
London, Greater London
Account Manager - IT
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
We are working with an IT company based in Central London to start ASAP. About the Role Based in our clients London office, you will act as the primary point of contact for both operational and strategic needs with a wealth of expertise to call on, which is the collective expertise of our team. If you are energised by working within a fast paced technology company where learning and growing are key values, and are excited by the prospect of partnering with interesting clients in order to analyse their business objectives, workflows and platforms then we'd love to meet you Job Responsibilities To develop and maintain long and profitable commercial, value-add based relationships within an agreed customer portfolio of no less than 25 existing London based clients Maximising brand loyalty and retention through sales activity and frequent articulation of the value. Proactive regular client contact (telephone, face to face) which will involve travelling to clients sites on a regular basis Look for opportunities to grow revenue and share of business both organically and by introducing other products and services through cross sell / upsell to support achievement of 20% annual revenue growth target Client wide collaboration through strong multi-level relationships and communication lines identifying key stakeholders driving peer to peer engagement and executive sponsorship Internally coordinate with colleagues working on the accounts to ensure consistent service and that contractual obligations are being met Contract negotiation - produce quotes and contracts for customers within agreed timescales Support debt management Requirements Customer-centric: Telecoms experience and having held a similar customer facing role for 1-2 years would be advantageous Relationships: Ability to build and maintain relationships at all levels is vital Highly organised: Proactive, self-motivated and results driven. Adaptable and able to manage multiple projects and relationships, plan and prioritise, working efficiently to deadlines, managing time and workload Communication: Excellent listening and strong communication skills (both written and verbal), negotiation and diplomacy. Knowledge of Word, Excel, PowerPoint desirable People: Work as a key conduit between the customer and our clients internal team