Sales Operations Specialist

Industrious Recruitment ,
Milton Keynes, Buckinghamshire
More Details
Job Type: Full-time
Salary: £21,000 per annum

Overview

My client is dynamic by nature and is always growing. They are seeking a highly effective Sales Operations Specialist for their UK Office, based in Central Milton Keynes, you will be responsible for overseeing multiple customer accounts on a daily basis from product order to product receipt and tracking. Daily interaction with customers, sales team, accounting and shipping, personnel to ensure that the customer experience is a positive one. Duties and Responsibilities: Complete, manage, and communicate out all generic and customer specific setup forms Manage customer issues with Order Entry Team processes pertaining to new orders Ensuring electronic orders are transmitting properly and resolving any issues by working with dedicated teams Order management: Pricing correction and communication with Sales and Customer Confirm product supply and availability Transmit order to warehouse for fulfilment Follow up on order status to ensure orders ship on time Provide shipment tracking - upon request Collaborate with Order Control in managing customer portal requirements: tracking etc Communicating with Supply Chain and Logistics on product ETAs and availability Complete open order report for current customers Proactive communication with sales and the customer on any product delays/issues Investigating RMA’s and discrepancy claims Escalate any shipping errors or transportation related requests to Logistics Work with Accounting on any order or shipment document retrieval for audits Support Accounting on related invoice or credit issues Maintaining and reviewing all customer routing guides Provide up-to-date pack out instructions to Warehouse for current customers Maintain written SOPs and SLAs for assigned sales operations

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