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Elite
,
London, Greater London
Temp - Customer Service Advisor
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Contract Type: Contract |
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Salary: £10 per hour |
Overview
Elite Associates is pleased to be supporting a global retail brand in their search for an interim Customer Service Advisor, based in East London. Delivering Excellent Customer Service: As the Customer Service Consultant, you are the human face of the brand, connecting across the business to fulfil every customer need. You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty. By demonstrating passion for the brand, we sell you will encourage customers to personally experience the products they offer. You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist after-sales knowledge You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, and internal colleagues. You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets. Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working Accurately record customer details using computer based and paper-based systems where necessary. Personal profile: Zendesk experience, able to demonstrable experience in front line customer service role, ideally within Contact Centre environment. Retail experience would be a plus. Passionate about delivering a sensational customer experience. Able to work collaboratively. Excellent verbal and written communication skills. Strong problem-solving capability. Team player. This is a temp role based in East London, starting ASAP for the next 1-2 months, paying £11 per hour. If you dont hear from me within 7 days, please understand on this occasion, your cv hasn't been selected.