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iSmash
,
London, Greater London
Area Manager - London
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Job Type: Full-time |
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Salary: £40,000 per annum |
Overview
Job title: Area Manager Basic: £40,000 - £50,000 London Based with National Coverage (8 - 15 Stores) iSmash is the UK’s leading and fastest growing tech repair specialist with the vision of being the trailblazer in the international tech repair market by providing our customers with the fastest, most convenient and professional tech repair service. Launched in London in 2013, iSmash has since grown to twenty-six locations in six major cities across the UK and has plans to grow to seventy stores nationwide over the coming years. Job Purpose To execute the retail plan of the business and to pro-actively contribute to the formulation and direction of the retail strategy going forward. To ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of Store Manager and the wider team. Role expectations Doing things in the iSmash way Working together with Store Managers to achieve exceptional results. Strives to delight our customers/colleagues and exceed their expectations. Constantly challenges and improves Store Managers and each store. Being consistently brilliant at the basics Get into detail with Store Standards and them with SMART actions on store visit forms. Provides guidance to Store Managers that results in improvement of Stock Control, loss and device replacement. Deliver on routines and rituals; Daily Performance Calls, Conference calls, Take over days and 3 part store visit (getting involved, documenting and fixing things.) Putting people at the heart of what we do Meaningful recognition is given out appropriately and where possible share on our communications channels. Visibility of performance. Store Managers are explained where KPI’s are and how best to break them down. Supporting the enhancements of the colleague lifecycle. You are an Area Manager who advocates and believes in the touch point improvements. Right headcount in the right place Using the scheduling tool. As an Area Manager you are helpful with Humanity/Bamboo and ensures your team are compliant. You have your Managers working 80% of busiest days. Schedules completed 3 months ahead and you do your very best to never leave stores below headcount. Develop our people like never before People Management. Shows Store Managers how to set expectations and complete follow up leading to successful transformation of team member. Documented coaching. Area Managers explain and shown Store Managers what good looks like. Up skilling technical and soft skills areas. Advocate and champions this. Deliver iSmash Customer Experience to increase conversion rates Multi and cross skilled team. Advocate and enabler to making this happen. iCE and SFM (shop floor management) being delivered always. Role modules this, always spots opportunities when in store and helps Store Managers get their teams to delivering this all the time. We are nimble and can weave any proposition into the iCE. Area Managers Demonstrate this on each visit, uses the online tools and videos to help. Key Skills, Knowledge and Experience Ability to manage and develop a positive and productive management team Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skills and through leading by example. Proactive self-starter who takes the initiative Excellent interpersonal skills Demonstrable and strong business acumen Highly organised with the ability to adapt quickly to strategic change All about your benefits : Monthly bonus 23 days holiday 8 days bank holidays Additional holiday day earned for each year of working Discounts on repairs and store purchases Regular company social events Pension Annual performance review Additional day off for not being sick over a year Birthday and anniversary recognition To be a successful Area Manager at iSmash you must firstly be able to run any of our stores at the highest level. When visiting take the approach of 'tell, show, have a go and document’ ensuring: You are on the shop floor (when on visits get involved with customers and deliver iCE.) Creating a coaching culture (by demonstrating and co delivering documented coaching.) Any resource cover (you take ownership and responsibility do not delegate the issue.)