Store Manager - Newcastle

iSmash ,
Newcastle upon Tyne, Tyne and Wear
More Details
Job Type: Full-time
Salary: £26,000 per annum

Overview

We love helping people stay connected. We know when someone damages their mobile device it’s more than just the device they are worried about. It’s the thousands of treasured memories they have in their camera roll, the information they need to connect to their work colleagues, friends and family. For us, being there for them to empathise with them and help them understand the options open to them and then importantly fixing their device is what we’re all about. If you’re like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit in to their lifestyle. If this sounds like you then we should get together and help solve people’s tech stress. About the role. Being a Store Manager at iSmash requires a diverse set of skills. Our stores are fast-paced and very dynamic which poses plenty of challenges. Your role will be to build and inspire high performing teams to deliver outstanding experiences for customers. What will you be doing? Create outstanding retail experiences and running a tight commercial operation. Manage stock and controllable whilst seizing a promotional opportunity. Drive and develop your team to achieve phenomenal sales through the highest standards of customer care. Create a store which is welcoming, customers will see it as the place to go for quality repairs and personalisation’s. Develop an environment where your team can learn and develop fast, with the knowledge that their talents are really valued. Ensure there’s a strong customer focus which goes alongside ensuring that the quality of our repairs are of the highest standards, your store meets its targets and keeps costs under control. What do you need to have? Demonstrable leadership experience Previous retail management experience, cross industry experience is welcome Proven ability to drive amazing customer experience and results through team development Experience with diplomatically managing multiple commitments to customers staff and operations Ability to adapt to challenges while remaining calm in a constantly changing retail environment Strong people management experience and know how to carry out personal development plans and performance management Able create a positive environment to enable your team to achieve targets Knowledge of the telecoms sector and an interest in communications technology You must have outstanding people skills. Connecting with people, building rapport and a relationships is vital to this role. Without our customers, we don’t exist so when those customers need greeting or serving and no one else can help, don’t wait around, we get on and help them by providing outstanding service and expert recommendations. As a Store Manager you work alongside our amazing teams, serving customers, working with the technicians and being the face of your store. Relationships and communication between the each other and our customers is key to how we win. What do we offer? We offer the chance for you to connect with people, solve technology stress for our customers and stay increase your technical knowledge throughout your career with us. What we don’t offer is lots of rules and processes, red tape or things that will hold you back, quite simply we’re the place that allows you the freedom to help other people by doing the things you love. In addition there are some great benefits too: Monthly bonus 23 days holiday plus 8 days bank holidays Discounts on repairs and store purchases Earn additional days holiday Company pension Eyecare vouchers If this doesn’t sound like the place you want to be, we genuinely wish you all the best in your career search, if however you're excited by the opportunity to join a trailblazing technology business and you have the technical curiosity and great people skills we look for then apply now

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