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AS Resourcing
,
London, Greater London
Inbound Telesales Advisor
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Are you looking for a consultative inbound sales role - 60% Sales 40% Account Management? Do you love speaking to people and giving a great service? Can you build rapport and listen to customer needs? My client - the UK’s only fully integrated provider of home phone, mobile, broadband, gas and electricity services are currently recruiting for an Inbound Telesales Advisor to join their team. As Inbound Telesales Advisor you will manage inbound calls and speak to potential customers who are inquiring about utilities. You will also speak to existing customers that are thinking of leaving with the aim of retaining their business. What you will actually do: Inbound call management Speaking to people who haven't been a customer before and breaking down the benefits of my clients 'one stop shop' solution Identify opportunities to cross and upsell other services in order for the customer to save money Developing a thorough knowledge of the businesses products and services and also those of competitors Use effective questioning to identify which services customers’ could benefit from and increase the sales potential of every call Exceeding customer expectations and developing a good level of rapport Understanding the importance of retaining existing customers What you will need: Experience of working in telesales, retail sales or general sales Motivated and loves working in a high energy target-driven environment The ability to build rapport with callers and identify opportunities to up sell and convert them into multiservice customers Account Management skills Ability to provide a good level of customer service and willing to go 'the extra mile’ to retain a valued customer Strong interpersonal and communication skills This role is paying a basic salary of £22,000 with a competitive bonus structure of up to £8,000 uncapped. You will also receive an extensive benefits package including 25 days holiday (in addition to bank holidays), free parking, subsidised canteen, annual salary review, share options, an additional Christmas bonus, staff discounts and much more.